如何下单？

只需选择您喜爱的尺寸和颜色，将商品加入购物车。选好商品后，前往结帐页面进行付款即可完成订购。

我有折扣码，要如何使用？

请在结帐页面中的「优惠券」栏位输入相对应的折扣码，然后点击「套用优惠券」按钮即可使用。

结帐后还能修改订单吗？

所有订单在结帐后即视为确认且无法更改，因此请在下单前仔细确认所有资讯正确无误！一旦成功下单后，我们无法修改或变更任何订单内容。

没有收到发票？

如果您尚未收到发票，请先检查垃圾邮件或垃圾信件匣。如果也没有在垃圾信件中，请与我们联系。

如何查看我的订单详情或历史纪录？

请登入您的帐号，点选「我的帐户（MY ACCOUNT）」，然后按下「订单（ORDER）」按钮，即可查看您的所有订单记录。

How do I order?

Simply add the item in the preferred size and colour to your shopping cart. Proceed to check out for payment once you have added your desired items to your cart.

I have a discount code, how can I use it to apply on my order?

Key in the respective discount code under the “COUPON” section and press the “APPLY COUPON” button in the CHECKOUT page.

Can I amend my order after carting out?

All orders are deemed confirmed and final upon checkout so it's always best to ensure that everything is checked and correct prior to placing your order! Once order successful placed, we are UNABLE to do any amend / changes on the orders.

Did not receive an invoice?

If you haven't received your invoice and please check with your spam / junk folder. If it hasn't been redirected to your spam / junk folder, please contact us.

How to check my order details / history?

You will need to log in into account and click in "MY ACCOUNT" and press the "ORDER" button, then you are able to track all your order history through there.

售完的商品会补货吗？

是否开放预购或补货将视需求程度而定。

你们有尺寸指南吗？

每款商品在网站上都有提供尺寸资讯，我们的商品尺寸是以平放方式测量，单位为公分（CM）。

Will you restock a sold-out item? 

Backorders and restocks are highly dependent on demand level.

Do you have a size guide?

Measurements are provided for each design online, we measure our items laid flat across / down in CM.

接受哪些付款方式？

我们透过 Stripe 支援信用卡或扣帐卡付款。

接受哪些货币？

所有价格皆以港币（HK$）计算及收费。

如果我不小心对同一笔订单付款了两次怎么办？

如果您不小心对同一笔订单重复付款，请透过电子邮件联络我们，并提供您的订单编号、银行帐户持有人姓名，以及两张付款收据。我们在核实后，会自动退还多余的款项给您。

What are the payment methods accepted?

We accept credit card or debit card payment via Stripe.

What are the currencies accepted?

All prices are charge in Hong Kong Dollar (HK$).

What if I accidentally made 2 times payment in 1 order?

If you accidentally made 2 times payment please contact us through email and provide us the order number, bank account holder name and attach together with 2 receipts. We will automatically return you the extra payment after investigation.

你们提供哪些送货方式？

一般快递（3 个工作天内寄出）。

有提供免运服务吗？

有的！单笔订单满 HKD 900 即可享有免运费优惠。

我的订单什么时候会寄出？

一旦收到付款，我们会透过电子邮件通知您以下事项：

a) 我们已成功确认您的付款

b) 我们已成功寄出您的订单

这通常会在 1–2 个工作天内完成（仅限现货商品）。若遇上高峰期，可能需要更长时间。

请注意：工作天不包含周末及公众假期。

What are the shipping methods? 

Normal courier (Within 3 working days)

Do you have free shipping?

We do provide FREE SHIPPING if you purchase more than HKD 900 in an order.

When will my order be mailed out?

Once payment has been received, an email will be sent to notify you when,

a) we’ve verified your payment successfully

b) we’ve shipped your order successfully

This should take up to a maximum of 1-2 working days (for ready stock item only) / Will take longer time if is during peak period.

Please note that working day do not included weekends and Public Holidays. 

我們僅在以下情況接受退貨：

• 您收到的商品與訂單內容不符；或

• 您收到的商品有瑕疵。

我的商品符合退貨條件嗎？

我們接受以下退貨條件：

• 商品需在收到後 5 個工作天內申請退貨。

• 運費（如有）將不予退還。

• 所有退貨訂單不提供現金退款，只能更換等值商品。

我要去哪裡取得退貨表格？

請在這裡填寫退貨表格。

退貨表格

為確保您的退貨流程順利，請清楚且正確地填寫您的退貨資訊。

We accept the return(s) only if:

- You received a product different from your order; or

- You received a defective product.

Does my item qualify for a return?

We accept the following return methods:

- Return within 5 working days upon items received.

- Delivery fees, if any, won’t be refunded.

- We do not provide cash refunds for any return orders, only exchange of same value items.

Where can I get the returns form?

Fill up the returns form over here.

Return Form

To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.